Refunds
Last updated: October 29, 2026 (America/New_York).
We aim for rules-based refunds so you are not stuck in ticket limbo. Billing is not live in this MVP build yet; these rules apply once charges begin.
Full refund — first charge, low usage
If you request a refund within 7 days of your first charge and usage is low (for example, few paid jobs), we will refund that charge in full.
Full refund — failed job
If a paid job fails on our side (not due to a password-protected, encrypted, malformed, or oversized file you were warned about), you can get a refund for that charge or an equivalent credit.
Day passes
Day passes do not renew. Refunds follow the failed-job rule; unused time after a successful day of access is generally not refundable.
One-click cancel
Cancel renewals anytime from account billing. Cancellation stops future charges; it does not automatically refund the current period unless a refund rule above applies.
Recurring billing reminder
Monthly and yearly plans renew until you cancel. Prefer the one-click cancel / manage link on Pricing (Stripe Customer Portal when configured). See also Terms.
Email hello@thriftypdf.com with your receipt and, if relevant, the error code from Help.